Kolekcja: FAQ
Zwijana treść
1. Who can buy on Hyashop?
Our products are primarily intended for aesthetic medicine professionals and the medical sector.
For orders delivered in France, supporting documents (RPPS number and copy of ID) may be requested.
For other countries, no supporting documents are required.
2. Are the products authentic?
Yes, all our products are 100% authentic and come from recognized laboratories. They comply with European standards (CE) where applicable.
3. What are the delivery times?
- 🇪🇺 Europe: 1 to 3 business days
- 🌍 International: 2 to 5 business days
Orders are usually shipped within 24 to 48 hours.
4. Which carriers do you use?
We work with DHL Express and UPS for fast and secure delivery.
5. Will I receive a tracking number?
Yes, a tracking number is sent to you as soon as your order is shipped.
6. Are there customs duties?
🇪🇺 European Union: no additional fees🌍 Outside EU: customs fees may apply, at the customer's expense
7. Do you offer free shipping?
Yes, delivery is free for orders over €500 (excl. tax).
8. Can I return a product?
Due to the nature of the products (hygiene and medical use), returns are not accepted except in the case of:defective productdamaged productorder errorAll requests must be made within 48 hours of receipt.
9. Can I cancel or change my order?
An order can only be modified if it has not yet been shipped. Contact us quickly via WhatsApp or email.
10. What if my parcel is delivered to a collection point?
If you are away, the carrier may drop off your parcel at an Access Point to avoid a return. You will be informed by email or SMS.
11. What if my package is stuck in customs?
You will need to contact your local customs office to provide the necessary documents. We can assist you if needed.
12. Do you offer product advice?
Yes, our team can guide you towards the products that meet your needs.💬 Contact us directly via WhatsApp for a quick response.
13. What payment methods do you accept?
Credit card
Bank transfer
14. Do the products have an expiration date?
Yes, all our products have a guaranteed minimum shelf life. We will inform you if a product has a shorter date.
15. How can we contact you?
📞 International
WhatsApp : +33 6 14 58 98 12
Email : contact@hyashop.com
📞 Spain
Phone & WhatsApp : +34 678 942 210
Email : ventas@hyashop.com
