Collection: F.A.Q.

Yes. All our products come straight from the manufacturing laboratories, with whom we work directly, without intermediaries. They are delivered in their original sealed packaging, with their batch number and expiry date.

We buy in volume and directly from the laboratories, which cuts out intermediaries. The savings are reflected in our prices, not in the quality: the products are strictly identical to those offered by other distributors.

On top of that, we offer a best price guarantee: if you find it cheaper elsewhere, we will refund the difference.

Hyashop is a French company founded in 2014 and based in Avignon (RCS 987 640 091). We supply aesthetic medicine professionals in more than 40 countries from our warehouse in France.

You can read verified reviews from our customers on Trustpilot.

The batch number and expiry date are printed on the packaging of every product. You can check this information directly with the manufacturer. Our products are delivered with a guaranteed minimum shelf life.

Products are delivered with the laboratory's original package leaflet. As they are distributed in many countries, most leaflets are multilingual, but the languages available depend on the laboratory. To check a specific product before ordering, please contact us.

Our products are intended for professional use. Only France and Monaco have a specific requirement: your RPPS number (the French healthcare professional ID) is requested when you order. In all other countries, no additional step is required.

Only your RPPS number, and only for delivery to France or Monaco. No other document is required. For all other countries, no supporting documents are needed.

Regulations and distribution authorisations vary from one country to another, so the catalogue shown adapts to your delivery country. If you are looking for a product that does not appear, contact us and we will tell you whether it can be delivered to you.

Orders are prepared and shipped within 24 working hours. Delivery then takes:

• 48 to 72 h in Europe;
• 2 to 5 working days internationally.

We ship with DHL Express and UPS. You will receive a tracking number as soon as your order is shipped.

Contact us with your order number. We will immediately open an investigation with the carrier and keep you informed. If the loss of the parcel is confirmed, we will send your order again or refund you.

Yes. We follow the laboratories' recommendations for the packaging and transport of each product, so that it reaches you in perfect condition.

Yes, delivery is free on orders of €500 excl. VAT or more.

Yes. Hyashop is open all year round, including during the holidays and the summer. Orders continue to be prepared and shipped within 24 working hours.

Yes. Add your instructions (reception, caretaker, practice opening hours) in the additional address field when you order. With your tracking number, and depending on the carrier, you can also reschedule the delivery or have it dropped off at a UPS Access Point or DHL pickup point.

Yes. When you order, you can enter a delivery address that is different from your billing address, for example that of your practice or clinic.

Let us know within 7 days of receipt, with your order number and photos of the parcel and the product. Once we have checked, we will send you the product again or refund you.

Contact us within 7 days of receipt. A picking error is our responsibility: we will send you the correct product and cover the shipping costs of the exchange.

Yes, within 7 days of receipt, for any product that is unopened, unused, still sealed and in its original packaging. For safety reasons, an opened product is only taken back if it is defective, was damaged in transit or was sent in error. Please contact us before sending anything back.

Refunds are issued within 1 to 5 working days after we receive and check the return, to the payment method used for the order.

Yes, as long as it has not been shipped yet. As orders leave within 24 working hours, please contact us as soon as possible via WhatsApp or by email at contact@hyashop.com.

Bank card and bank transfer. Card payments go through a secure payment platform: Hyashop never has access to your bank details.

Yes. If your business is established in a European Union country other than France, enter your EU VAT number before payment: your order will then be invoiced without VAT (reverse charge).

Yes. If you find the same product cheaper from another supplier, we will refund the difference. Contact us with the link to the offer in question. Find out more

Yes, an invoice is issued automatically for every order. If you need a duplicate, please contact us.

Outside the EU, European VAT is not charged on our website. Your country's VAT and any customs duties may be requested when the parcel arrives; they are payable by the recipient, as are the customs formalities.

• WhatsApp and phone: +33 6 14 58 98 12
• Email: contact@hyashop.com
• Spain: +34 676 94 22 10, ventas@hyashop.com

Our team is available Monday to Friday, from 10:30 to 17:30, in French, English and Spanish.

Yes. Our team can point you towards the products best suited to your needs. Message us on WhatsApp for a quick reply.