F.A.Q.

1. Who can buy on Hyashop?

Our products are primarily intended for aesthetic medicine professionals and the medical sector.

For orders delivered in France, supporting documents (RPPS number and a copy of an identity document) may be requested.

No supporting documents are required for other countries.

2. Are the products authentic?

Yes, all our products are 100% authentic and come from recognized laboratories. They comply with European standards (CE) when applicable.

3. What are the delivery times?

  • 🇪🇺 Europe: 1 to 3 business days
  • 🌍 International: 2 to 5 business days

Orders are usually shipped within 24 to 48 hours.

4. Which carriers do you use?

We work with DHL Express and UPS for fast and secure delivery.

5. Will I receive a tracking number?

Yes, a tracking number will be sent to you as soon as your order is shipped.

6. Are there any customs fees?

🇪🇺 European Union: no additional fees🌍 Outside the EU: customs fees may apply, payable by the customer

7. Do you offer free shipping?

Yes, delivery is free for orders over (500€ excluding tax).

8. Can I return a product?

Due to the nature of the products (hygiene and medical use), returns are not accepted except in cases of: defective product, damaged product, or order error. Any request must be made within 48 hours of receipt.

9. Can I cancel or modify my order?

An order can only be modified if it has not yet been shipped. Contact us quickly via WhatsApp or email.

10. What should I do if my package is delivered to a pickup point?

If you are absent, the carrier can drop off your package at an Access Point to avoid a return. You will be notified by email or SMS.

11. What should I do if my package is stuck in customs?

You will need to contact your local customs office to provide the necessary documents. We can assist you if needed.

12. Do you offer product advice?

Yes, our team can guide you to the products suited to your needs.💬 Contact us directly via WhatsApp for a quick response.

13. What payment methods do you accept?

Bank card

Bank transfer

14. Do the products have an expiration date?

Yes, all our products have a guaranteed minimum shelf life. We will inform you if a product has a shorter date.

15. How can we contact you?

📞 International

WhatsApp: +33 6 14 58 98 12

Email: contact@hyashop.com

📞 Spain

Phone & WhatsApp: +34 678 942 210

Email: ventas@hyashop.com