Refund policy

1. Return conditions

Returns are accepted within 7 days of receipt if the product is unopened, unused, with its seal unbroken and in its intact original packaging.

For hygiene and safety reasons, opened or used products are not taken back, except in the following cases:

  • Product received damaged on delivery
  • Product with a manufacturing defect
  • Picking error (product different from the one ordered)

Any request must be made within 7 days of receipt of the order.

For any request, please contact our customer service at:
contact@hyashop.com
+33 6 14 58 98 12

2. Refund or replacement terms

After review and approval of your request:

  • A replacement of the product will be offered as a priority
  • Failing that, a refund or a credit note may be issued

Refunds are made via the original payment method.

Shipping costs are non-refundable, except in the event of an error on our part.

Processing may take up to (1 to 5 business days) depending on bank processing times.

3. Damaged or defective products

If you receive a damaged product:

  • Report it within 7 days of receipt
  • Provide photos of the parcel and the product
  • Keep the original packaging

This information is essential for us to process your request.

4. Right of withdrawal

In accordance with applicable law, customers are in principle entitled to a period of 14 days to exercise their right of withdrawal.

However, pursuant to article L221-28 du Code de la consommation (French Consumer Code), this right does not apply to products:

  • unsealed after delivery
  • that cannot be returned for reasons of hygiene or health protection
  • that are medical devices or aesthetic products for professional use

Consequently, no return can be accepted once the product has been opened or used.

5. Exceptional return conditions

If a return is accepted:

  • The product must be unopened, unused and in its intact original packaging
  • The return must be approved in advance by our customer service
  • Return costs remain the responsibility of the customer (unless the error is ours)

6. Non-returnable products

The following products may not be returned under any circumstances:

  • Opened or used products
  • Injectable products
  • Sensitive products or products subject to specific storage conditions

7. Disputes

This policy is governed by French law.
In the event of a dispute, the courts of Avignon shall have jurisdiction.