FAQ

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You can contact our customer service from Monday to Friday, from 10:00 a.m. to 6:00 p.m., by email: contact@hyashop.com or WhatsApp: +33 6 14 58 98 12 .

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You can enter your VAT number in your shopping cart during the ordering process.

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All our products are 100% authentic and all medical devices are CE certified, ensuring high quality standards.

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The majority of our products are manufactured in the European Union.

Do you work with price lists?

No, we do not work with price lists, you can find all our prices and possible discounts on our website.

When will my order be shipped?

We ship your packages daily from Monday to Friday. Orders placed on weekends and holidays will be shipped the next business day. All orders are shipped with a full tracking service, allowing you to follow the progress of your order in real time using a tracking number that will be provided to you.

What payment methods are available?

We accept the following payment methods: American Express, Carte Bancaire, Maestro, Mastercard, Shoppay, Visa, and Apple Pay.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your order on the carrier's website.